If you have criticism to deliver, just cut to the chase.
The "Sandwich Approach" Undermines Your Feedback
communication
Give Your Customers the "True Value Test"
Figure out what really matters to your customers, and how you can help them.
Make Priorities Clear with Green, Yellow, and Red
In communicating priorities and performance, colors have power.
Love, Trust, and Candor: Today’s Management Priorities
Candid feedback helps build better businesses.
How Microsoft and Netflix Lost their Way
They should have talked better, not more.
Define What’s Optional (and What’s Not)
When my children were young and it was past their bedtimes, I used to give them a choice: Either walk…
The Discipline of Listening
As the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his…
Collaboration by Difference
[this post includes video]
Send a Message to the Women in Your Company
Every day, of course, is a good day to work on improving the way that you engage and communicate with…
When to Share Sensitive Information with Your Team
Being the boss means you are often privy to information that your team isn’t. You may learn that a major…
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