Four Reasons Why an Online Retailer Decided to Open Stores This post is part of the HBR Forum, The Future of Retail. We co-founded Warby Parker with two friends while…
Employees Who Identify with the Company Boost Financial Performance This post is part of the HBR Forum, The Future of Retail. Executives spend a lot of time worrying about…
What Steve Jobs Taught Me About Growth This post is part of the HBR Insight Center Growing the Top Line. Finding that first market — a…
It’s Time to Fire Some of Your Customers As we move into volatile times (again), business leaders more than ever need to maniacally focus on the few customers…
Why Spotify Will Kill iTunes For another look at the Spotify launch, see "Why I’m Not Going Near Spotify (and Why You Shouldn’t Either)." iTunes…
Barnes & Noble’s Smart Strategy Faced with an eroding core business, most companies seem to do…nothing. In the media and entertainment industry, look at Blockbuster’s…
Engaging Shoppers with Intelligent Stores [For more, visit the Communication Insight Center.] For retailers, the future of shopping is here and many are scrambling just…
Who Rules the Web Now? [For more, visit the Communication Insight Center.] At the recent Online Publishers Association Member Summit, the two of us gave…